Refund policy

This policy covers orders placed on this website, operated by Merchwheels LLC (trading as Meowie).

Meowie products: 60-day money-back guarantee

If you're not happy with a Meowie product for any reason, email hello@meowie.co within 60 days of delivery with your order number. We'll refund what you paid for your Meowie order to your original payment method. You don't need to send the product back.

Handmade items (plushies and tumblers)

Handmade and made-to-order items can be returned or refunded only if they arrive damaged, defective or incorrect. Contact us within 14 days of delivery with photos and we'll offer a replacement (if available) or a refund. Custom and personalized items are non-returnable except for damage, defects or an incorrect shipment. We don't accept returns for change of mind on handmade items, and we don't offer exchanges. Original shipping fees on handmade items are non-refundable, and return shipping is the customer's responsibility unless the issue was our error.

Refund timing

Approved refunds are processed within 7 business days. Your bank may take a few more days to show the credit.

How to request a refund

Email hello@meowie.co with your order number, the product and the reason (plus photos for damaged or incorrect items). If something went wrong, please contact us before opening a dispute with your bank so we can fix it quickly.